Refund and Dispute Policy

Refund and Dispute Policy

At safenestsEco, we are committed to delivering reliable, eco-conscious services that meet the highest standards of safety and customer satisfaction. If something doesn’t go as expected, we’re here to help.

Refund Policy

We want you to feel confident in choosing safenestsEco. If you are not satisfied with a service you have received, please contact us within 14 days of the service date. We will work with you to resolve the issue promptly and fairly.

Refunds may be issued in the following circumstances:

• The service was not delivered as described or agreed upon
• There was a billing error or duplicate charge
• A cancellation was made within the agreed cancellation window

Refunds are typically processed within 5–10 business days to the original payment method. We reserve the right to decline refund requests that fall outside our policy or where services have been rendered in full and to a satisfactory standard.

Dispute Resolution

If you believe there has been an error or issue with your payment, please contact us directly at complaints@safenestseco before initiating a chargeback or dispute through your bank or card provider. We are committed to resolving concerns quickly and transparently.

To initiate a dispute or refund request, please email us with the following:

• Your full name and contact details
• The date and description of the service
• A brief explanation of the issue

We aim to respond to all refund and dispute inquiries within 2 business days.

Contact Us

If you have any questions about our refund or dispute policy, please don’t hesitate to reach out:

Email: enquiries@safenestseco.com
WhatsApp: 07966 365432