Privacy Policy

🔒 Privacy Policy

Effective Date: 27th October 2025

At safenestsEco, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

1. Who We Are

safenestsEco is a UK-based business providing Energy Performance Certificates (EPCs), home maintenance, repairs, loft insulation, and boarding services. Our mission is to help homeowners and landlords make safer, more energy-efficient choices through trusted, professional support.

2. What Information We Collect

We may collect the following types of personal data:

•  Contact details: Name, phone number, email address, and property address

•  Property information: Details needed to complete your assessment or service (e.g. property type, heating systems, insulation, access notes)

• Payment information: If applicable, for invoicing or processing payments
• Communication records: Emails, messages, or calls related to your enquiry or service

We do not collect or store sensitive personal data unless required by law.

3. How We Use Your Information

We use your information to:

• Provide EPCs, insulation, repairs, and related services
• Contact  you about your booking or enquiry
• Issue certificates, reports, or service summaries
• Comply with legal obligations (e.g. EPC lodgement)
• Improve our services and website

We will never sell your data or use it for unrelated marketing without your consent.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: To deliver the service you’ve requested
• Legal obligation: To comply with regulations (e.g. EPC lodgement)
• Legitimate interests: To operate and improve our business
• Consent: Where required, such as for optional marketing

5. How We Store and Protect Your Data

Your data is stored securely using encrypted systems and access controls. We retain your information only as long as necessary for the purposes outlined above or as required by law.

6. Sharing Your Information

We may share your data with:

• Accredited EPC lodgement bodies (e.g. Elmhurst, Stroma)
• Trusted service providers (e.g. IT support, payment processors)
• Legal or regulatory authorities if required

All third parties are required to handle your data securely and in accordance with UK data protection laws.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object  to or restrict certain types of processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at enquiries@safenestseco.com

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and collect anonymous usage data. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.